Exchange Policy

Welcome to Chasmapoint's Exchange Policy

At Chasmapoint, we aim to provide the best shopping experience. If you need to exchange a product, please carefully read the details of our exchange policy below.

1. Eligibility for Exchange

Products are eligible for exchange only if they are in their original condition and unused.
Exchange requests must be made within 7 days of delivery.
The product must be returned with original packaging, tags, and invoice.

2. Non-Exchangeable Items

Personalized, custom-made, or clearance sale items cannot be exchanged.
Perishable or hygiene-based products (e.g., contact lenses) are not eligible for exchange.

3. Exchange Process

Initiate Request: Start the exchange process by contacting us at [chasmapoint1@gmail.com/ +91-7007650766] or using the exchange option available on your order page.
Approval: Our team will review your request and send an approval confirmation.
Return the Product: . Return shipping charges will be borne by the customer.
Exchange Dispatch: The exchange product will be shipped after we receive the returned item.

4. Exchange Shipping Charges

There are no additional charges for the first exchange if it involves a defective or incorrect product.
For exchanges due to personal preferences (e.g., size change), the customer will bear the shipping charges.

5. Timeline for Exchange

The exchange process may take 7-10 business days to complete.

6. Damaged or Incorrect Product Received

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. It is necessary to provide photos of the damaged or incorrect item.

Important Notes

If the replacement product is out of stock, we will provide you with the option of a refund or an alternate product.
Any changes to this exchange policy will be updated on this page.