Return and Refund Policy
Thank you for shopping with [Chasmapoint]. Your satisfaction is our priority, and we are here to assist you with any issues regarding your purchase. Please read our return and refund policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Returns must be initiated within 14 days of receiving the product.
Prescription lenses or customized eyewear are non-returnable unless they arrive damaged or defective.
2. Steps to Return an Item
Contact Us: Contact us at [insert email/contact form] to initiate a return. Additionally, the Return and Refund option is also available directly on the Order Details page for your convenience.
Approval: Once approved, you will receive instructions for shipping the item back.
Packaging: Ensure the product is securely packed to prevent any damage during transit.
Shipping: Customers are responsible for return shipping charges unless the product is defective or incorrect.
3. Refund Policy
- Refunds are issued only after the returned item is received and inspected.
- Refunds will be processed within 7-10 business days after approval.
- For returns, a deduction of return shipping charges may apply.
4. Non-Refundable Items - Products damaged due to misuse, mishandling, or wear and tear.
- Prescription lenses or customized products unless defective or incorrect.
5. Defective or Incorrect Products - If you receive a defective or incorrect item:
- Notify us within 48 hours of receiving the product.
- We will arrange a replacement or refund, including shipping costs, for such cases.
6. Order Cancellations - Orders can be canceled within 48 hours of placement for a full refund.
- After 48 hours, cancellation requests may not be entertained as the order may have already been processed.
7. Return and Refund Processing - Refund Method: Refunds will be issued to the original payment method. For Cash on Delivery (COD) orders, refunds will be processed through bank transfer.
- Timeline: Refunds may take 7-10 business days to reflect in your account.
8. Important Notes - Ensure the prescription details provided are accurate; we are not responsible for errors in prescriptions submitted by customers.
- Our responsibility ends upon successful delivery to the address provided at checkout.
9. Contact Us
For any questions or assistance, please contact our support team:
Email: Chasmapoint1@gmail.com
Phone: +91-7007650766
By shopping with us, you agree to this return and refund policy.
